Articles and Press Coverage about The Metail Economy

Article about The Metail Economy from Forbes

March 20, 2022 | Forbes

It’s all about Me—the new Me-focused ways today’s customers think

First and foremost, consumers don’t want to be treated en masse. In other words, they want an individualized or personalized experience.

Article about The Metail Economy from Branding Strategy Insider

March 25, 2022 | Branding Strategy Insider

Building brands on category experience

It was uncanny. Every time I needed some obscure type of screw, switch, or hinge, the team at my hometown hardware store—Elliott’s—knew exactly what I needed and where in the store’s many aisles of fasteners to find it.

Article about The Metail Economy from The Hill

March 22, 2022 | The Hill

Don’t believe the hype that retail is dying

Retail is always in a state of disruption and store closures are a sign of shifting consumer demands and that retailers are on the right path.

Article about The Metail Economy from Amazing Business Radio

March 15, 2022 | Amazing Business Radio

The Metail Economy featuring Joel Bines

Shep Hyken interviews Joel Bines, managing director and global co-head of the Retail Practice at AlixPartners and the author of The Metail Economy. They discuss how to meet the growing expectations of the smart and savvy Me-centric customer.

Article about The Metail Economy from All Things Considered UX with Bob Azman

March 14, 2022 | All Things Considered UX with Bob Azman

Joel Bines, The Metail Economy

Joel Bines is managing director and co-head of the Global Retail Practice at the business consulting firm AlixPartners. He is widely regarded as one of the world’s leading operational strategists with a 30-year track record of improving performance at retailers, brands, and consumer companies.

Article about The Metail Economy from Bates College News

March 11, 2022 | Bates College News

Why Costco gas pump hoses are so long and other retail insights from Joel Bines ’92, Author of ‘The Metail Economy’

You can find an online review for pretty much anything now, from the latest iPhone model to the new restaurant downtown, to Bates College itself. But long gone are the days when third-party experts and reviewers at places like Consumer Reports, The New York Times, or The Princeton Review dominated consumers’ attention. Today, the crowd of consumers is in control, reviewing products and places they personally experience, for better or for worse.

Article about The Metail Economy from The Retail Focus Podcast

March 7, 2022 | The Retail Focus Podcast

Meeting the demands of today’s consumer

Our interview guest this week is Joel Bines, global co-leader of the retail practice at AlixPartners. He joins the show to discuss his new book, The Metail Economy, and how retailers can leverage the “Six Cs” in differing amounts to ensure they are meeting the needs of today’s consumer.

Video about The Metail Economy from WFAA-TV (ABC Dallas) "Good Morning Texas"

February 23, 2022 | WFAA-TV (ABC Dallas) “Good Morning Texas”

Thriving in a Metail economy

Retail and branding strategist Joel Bines talks about his new book, The Metail Economy, and shares the 6 C’s for success.

Article about The Metail Economy from Reuters Breakingviews "The Exchange" podcast

February 15, 2022 | Reuters Breakingviews “The Exchange” podcast

Consumers have the retail whip hand

From Saks Fifth Avenue to Target, U.S. retailers are under intense pressure to change their businesses to meet consumers’ needs. Alix Partners’ Joel Bines tells Jennifer Saba it’s about more than just a shift in shopping habits. He argues that consumers now hold all the power.

February 15, 2022 | Bloomberg Radio “Market Minute”

Joel Bines / Metail

Listen to the radio broadcast by clicking on the player above. © 2022 Bloomberg L.P. All rights reserved. Used with permission.

Article about The Metail Economy from Inc.

February 15, 2022 | Inc.

6 Strategies for Thriving in the ‘Metail’ Economy

You’ve likely noticed how today’s customers have changed the way they shop, but I still find, as an adviser and consultant, that many entrepreneurs aren’t sure how to deal with the new post-pandemic changes, or are still waiting for things to get back to the old normal.

Article about The Metail Economy from Entrepreneur

January 25, 2022 | Entrepreneur

The Second-Oldest Profession – The Metail Economy

Retail survived a global pandemic and will continue to survive unless some other apocalyptic event forces the entire global population to live off the grid, with people growing their own vegetables and hunting rabbits for stew.

Article about The Metail Economy from The Dallas Morning News

February 8, 2022 | Dallas Morning News

Dallas’ Joel Bines sizes up retailing in a new book, The Metail Economy

Shoppers who read the book will recognize their own evolutions as consumers: “I am more complex.”

Article about The Metail Economy from Wharton Business Daily on SiriusXM

February 7, 2022 | Wharton Business Daily

Joel Bines on Wharton Business Daily

There is also a shift going on in the retail sector that may very well be similar to some of the things we’ve seen in the labor force. The consumer, apparently, has more power than ever before. That is the principal behind a new book by retail consultant Joel Bines.

Article about The Metail Economy from The Morning Brew

February 7, 2022 | The Morning Brew

Consumers are storming the castle. Joel Bines says retailers better lower the drawbridge.

We asked Bines to explain the paradigm shift to customers truly being in charge—and why he’s so obsessed with the gas-pump hoses at Costco.

Article about The Metail Economy from Sourcing Journal

February 4, 2022 | Sourcing Journal

How to Win in the Metail Economy: Week Ahead

“If you can’t articulate who your customer is, what your customer values and why, then you don’t have any hope in a ‘Metail’ economy. Companies have to accept the incredible power shift that has moved to the customer,” Bines said.

Article about The Metail Economy from Modern Retail

February 1, 2022 | Modern Retail

Big-box Stores Get a Makeover to Promote Online and In-store Shopping

The recent store remodels […] indicate that retailers are starting to get a better understanding of what the role of the store is in today’s retail environment, said Joel Bines, global co-head of retail at AlixPartners and author of the new McGraw Hill book “The Metail Economy.” The role of a store will differ by retailer and will depend on what shoppers want, he said.

Article about The Metail Economy from Small Business Trends

February 7, 2022 | Small Business Trends

The Metail Economy Isn’t Just About Retail

This groundbreaking book will show you how to develop a deep self-awareness about how your organization is viewed and valued by your customers?and focus your efforts accordingly. Whether you’re the CEO of a global organization or starting your own clothing boutique, becoming a Metailer is essential for success in today’s competitive marketplace.

Article about The Metail Economy from My Wakeup Call with Dr. Mark Goulston

February 6, 2022 | My Wakeup Call with Dr. Mark Goulston

Ep – 295 Joel Bines

Joel Bines In this episode I interview Joel Bines, co-head of the Global Retail Practice at the business consulting firm, AlixPartners, and the author of: The METAIL Economy, whose wakeup call was realizing that you have no choice but to be customer centered, when they can go wherever they want so easily in the digital economy.

Article about The Metail Economy from Chief Executive

February 7, 2022 | Chief Executive

Six Ingredients for ‘Metail’ Success

In the ‘Metail’ economy, if you want to be cost competitive, you need to understand the implications that has on the way you must orient your cost structure as well as your strategy.

Article about The Metail Economy from BARRON’S

January 25, 2022 | Barron’s

The Customers Are Now Fully in Charge. What It Means for the Future of Retail.

There has been a fundamental shift in the consumer landscape, one that far too many businesses have missed, resulting in a failure to make meaningful connections with customers.

Article about The Metail Economy from WWD

January 25, 2022 | WWD

Metail Takeover, AlixPartners’ Joel Bines On the In-charge Consumer

The consultant’s new book lays out how information has put shoppers in the retail driver’s seat and how companies can respond.

Podcast about The Metail Economy from Simple Brand with Matt Lyles

January 25, 2022 | Simple Brand with Matt Lyles

Joel Bines – The Metail Economy: 6 Strategies for Transforming Your Business to Thrive in the Me-Centric Consumer Revolution

We’re at a point in time today where consumers are armed with more information, more technology, more access to alternatives than at any point in history.

Article about The Metail Economy from Next Big Idea Club

November 8, 2021 | Next Big Idea Club

The 63 Books We Can’t Wait to Read This Winter

From Joel Bines, one of today’s top retail brand thought leaders, The Metail Economy provides innovative methods for connecting with the Me-centric consumer, and shows organizations how to survive this consumer revolution.